Samurai Snow and Weiss Powder CATs strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
Bookings are subject to the Samurai Snow Terms and Conditions.
Bookings are not confirmed until a booking confirmation email is sent from Samurai Snow.
Bookings are accepted up to 4x days prior to the CAT Ski Booking Date.
You must reconfirm your tour by 3pm the day before. You can do so by contacting Weiss Powder CATs on the contact telephone provided to you in your Samurai Snow information pack - +81 (0) 136 21 66 88.
REQUIRED INFORMATION
Each Booking must include:
- Guest Full Name
- Off Piste Ability Level - refer to the Off Piste Ability Chart
- Discipline (Ski or Snowboard)
- Type of Tour (Group or Private)
- Pick Up Time
- Accommodation Name - all tours include a pick up from your accommodation.
- Dietary requirements (for included lunch)
PREFERRED INFORMATION
It is recommended that each booking should include:
- Gender
- Age
- Fitness Level
TOUR SUSPENSION
Weiss Powder CAT tours may be suspended if a guide decides that the guest’s safety cannot be assured due to inclement weather and/or unfavourable snow conditions.
When suspension of a tour is made before a lift has been ridden, the tour will be rescheduled to the next available day.
When suspension of a tour is made within the first half of the tour, 40% of the tour fee will be refunded.
When suspension of a tour is made within the second half of the tour, the tour fee will not be refunded.
CANCELLATION OF RESERVATION
Payment
- Full payment via the booking portal is required to complete the booking
Cancellation
- 31 days or more prior to the lesson date: 25% cancellation fee (75% of the total booking price will be refunded*)
- Within 30 days of the lesson date: 100% cancellation fee (no refund is provided)§
- "Cancellation" includes changes that reduce the overall value of the booking.
§ Cancellations of fully paid reservations made within 30 days of the commencement date may be refunded in the event of illness or injury whereby the guest must present a medical certificate from a local hospital or local physiotherapist stating the dates the guest was incapacitated. The refund will be offered only to the guest whose name appears on the medical certificate.
* Refunds are made in Japanese Yen. The amount that you receive in your home currency may differ from the amount you paid in your home currency due to exchange rate fluctuations.
CHANGES TO BOOKINGS
Requests for booking alterations made more than 72 hours prior to booking date is possible but subject to availability.
Requests for booking alterations made within 72 hours of the booking date is not possible.
These alterations include:
- Changes to the product start time
- Transferring product to other guests
- Changes to product meeting point
HPG reserves the right to refuse to modify bookings when modifications include changing the lead guest name. This will quantify as a new booking and must be placed as such.
CHANGES TO GUEST DETAILS IN BOOKINGS
When a lead guest name change is necessary, Samurai Snow reserves the right to treat this as a cancellation and apply the cancellation policy listed above.