EQUIPMENT EXCHANGE / SWAP
1. Premium - Demo equipment packages include free swapping, this allows you to try different skis or boards.
2. Swap from skis to boards in our standard range is free for the first swap. For subsequent swaps there is a ¥1500 fee. To be paid at the time of swap.
3. There is no charge for boot changes.
4. You are required to make your own way to the closest store with equipment for exchanges / swaps. Skiers need to bring boots and skis for any changes and or adjustments.
CHILDREN CLASSIFICATION
1. Children are classified by age.
2. Children aged 13 and under (at the time of hire) are considered “children” or "kids" for equipment rental.
AMENDMENT AND CANCELLATION POLICY
Apply to info [at] samuraisnow.com
Details required: Renter Name | Booking Number | Request
If your cancellation request is approved in line with our booking terms and conditions, a refund receipt will be automatically emailed to the address provided at the time of booking. Refunds are issued via the original method of payment.
Amendments & Cancellations
- Cancellation more than 9 days in advance of the rental start will result in a 10% fee (90% of the rental value will be refunded)
- Cancellation 4 to 8 days in advance of the rental start will result in a 20% fee (80% of the rental value will be refunded)
- Cancellation within 3 days of the rental start date will incur a 100% fee (no refund)
* Refunds are made in Japanese Yen. The amount that you receive in your home currency may differ from the amount you paid in your home currency due to exchange rate fluctuations.
Changes After Rental Has Commenced
No refunds are provided once the rental period has commenced, including for:
- No-shows on the start day
- Early returns
- Changes to booked items or rental duration
Rest Days
Hire duration is continuous. Rest days are not counted as exclusions from the rental period.
Additions
Extensions or additions to rentals (e.g. extra days) can be arranged in-store, subject to availability.
Injury During Rental
If your rental period is shortened due to injury:
- A medical certificate (from a doctor or physiotherapist) in the name of the renter must be provided.
- All equipment must be returned in-store by 5pm on the day to be eligible for a refund on any remaining days.
- You must apply for the refund within 7 days of returning the equipment.
Travel Insurance
Central Snowsports recommends travel insurance (TI). TI often provides cover for cancellation of products, trips and activities, lost and stolen rental equipment, personal injury and illness.
RENTAL INSURANCE COVERAGE - CENTRAL SNOWSPORTS
Included in Rental Price
Rental prices include insurance for:
- Minor base scratches
- Edge sharpening
- Repairable core shots
Not Covered by Insurance:
- Misuse of Equipment: Riding on roads or causing excessive base damage will incur a full tuning fee of ¥10,000, at the discretion of the Store Manager.
- Lost, Stolen, or Irreparably Damaged Equipment: Charged at 10 days of rental price, regardless of the rental period used. Replacement equipment will be issued.
- Accessories (e.g. clothing, helmets, wrist guards, etc.): Charged at full replacement cost if lost or damaged.
- Top Sheet Damage: Ski and snowboard top sheets are easily damaged by impact or misuse (e.g. banging together, hitting hard surfaces). This is also charged at 10 days of rental price.
Normal Wear and Tear:
No problem – the gear is made to be used!
EQUIPMENT COLLECTION | LATE RETURNS.
1. Equipment can be collected from 1pm before the first day of hire. Collection after 1pm is not counted as a hire day. A minimum of 1 full day hire will be charged for equipment rental.
2. Equipment returned can be returned before 9am the morning after the last day for the use of night time activities (Central Snowsports must be made aware). After 9am an additional full day will be charged
3. Equipment can be collected from any of the three stores in Hakuba. Any store can be used during the hire period.