Samurai Snow and Niseko Sports strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
Bookings are subject to the Samurai Snow Terms and Conditions.
Bookings are not confirmed until a booking confirmation email is sent from Samurai Snow.
REQUIRED INFORMATION
Each Booking must include:
Rental Start Date
- Equipment Type
- Number of Days
- Each Guest’s Full Name
- Guest Height & Weight
- Shoe Size (where applicable)
- Skier Level (if skier)
- Pick Up Location
- Guest Date of Birth
CANCELLATION
- Cancellation 7 days or more prior to the transfer date incurs no cancellation fee, so a full refund will be issued*
- Cancellation within 7 days of the ski hire start date will incur a 100% cancellation fee
* Refunds are made in Japanese Yen. The amount that you receive in your home currency may differ from the amount you paid in your home currency due to exchange rate fluctuations.
Requests for cancellations should be sent via email to info [at] samuraisnow.com.
CHANGES TO BOOKINGS
Requests for booking alterations made more than 76 hours prior to the commencement date is possible but subject to availability.
Requests for booking alterations made within 76 hours of the commencement date will incur a ¥1,000 amendment fee.
Requests for booking alterations should be sent via email to info [at] samuraisnow.com.
These alterations include:
- Changes to rental dates
- Transferring equipment hire to other guests
CHANGES TO GUEST DETAILS IN BOOKINGS
When a lead guest name change is necessary, Samurai Snow reserves the right to treat this as a cancellation and apply the cancellation policy listed above.