HPG Booking Terms and Conditions | SamuraiSnow
Refine your search.
E.g., 28/03/24
E.g., 28/03/24
More Options

HPG Booking Terms and Conditions

Samurai Snow and HPG strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.

Bookings are subject to the Samurai Snow Terms and Conditions. 

Bookings are not confirmed until a booking confirmation email is sent from Samurai Snow. 

You must reconfirm your tour by 3pm the day before. You can do so by contacting HPG on the contact telephone provided to you in your Samurai Snow information pack.

REQUIRED INFORMATION

Each Booking must include:

  • Guest Full Name
  • Ability Level - refer to the HPG Off Piste Ability Chart
  • Type of Tour
  • Tour Start Time
  • Accommodation Name - all tours include a pick up from your accommodation.

PREFERRED INFORMATION

It is recommended that each booking should include:

  • Gender
  • Age
  • Fitness Level

TOUR SUSPENSION

HPG tours may be suspended if a guide decides that the guest’s safety cannot be assured due to inclement weather and/or unfavourable snow conditions.

When suspension of a tour is made before a lift has been ridden, the tour will be rescheduled to the next available day.

When suspension of a tour is made within the first half of the tour, 50% of the tour fee will be refunded.

When suspension of a tour is made within the second half of the tour, the tour fee will not be refunded.

CANCELLATION OF RESERVATION 

Cancellations of fully paid reservations made 16 days or more prior to the commencement date will receive full refund.

Cancellations of fully paid reservations made between 15 days and 77 hours prior to the commencement date will incur a 25% cancellation charge.

Cancellations of fully paid reservations made within 76 hours or less of the commencement date will not be refunded. 

Cancellations of fully paid reservations made within 76 hours of the commencement date will only be refunded in the event of illness or injury whereby the guest must present a medical certificate from a local hospital or local physiotherapist stating the dates the guest was incapacitated. The refund will be offered only to the guest whose name appears on the medical certificate. 

CHANGES TO BOOKINGS 

Requests for booking alterations made 16 days or more prior to the commencement date will not incur a charge.

Requests for booking alterations made between 15 days and 77 hours prior to the commencement date will incur a 25% charge on the amount of reduction

Requests for booking alterations made within 76 hours of the commencement date will incur a 100% cancellation fee.

Requests for booking alterations should be sent via email to info [at] samuraisnow.com.

These alterations include: 

  • Changes to lesson/equipment hire/backcountry guiding start time or dates 
  • Transferring lesson/equipment hire/backcountry guiding to other guests 
  • Changes to lesson meeting point 

CHANGES TO GUEST DETAILS IN BOOKINGS 

When a lead guest name change is necessary, Samurai Snow reserves the right to treat this as a cancellation and apply the cancellation policy listed above.

Room Availability Information / Booking

The light blue bar at the top of the page shows the price and availability status of the accommodation (Available OR Enquire for Availability) for the stay dates listed.

When changing the stay dates, be sure to click the Update button to get the price and availability status of the new dates.

Where a discount is on offer, the pricing shown has the discount already applied.

Checking Availability

If the availability status is “Enquire for Availability” you can check availability by clicking on the “Enquire Now” button and submitting the accommodation enquiry form.

Please ensure you select “I/we would like to Check if this accommodation is available” in the first field of the form.

We will respond to you via email to confirm the availability status within 24-48 hours.

Booking

To proceed with booking the accommodation, click on the “Book Now” button and submit the accommodation enquiry form.

Please ensure you select “I/we would like to Book this accommodation” in the first field of the form.

Within 24-48 hours, we will send instructions to you on how to pay the deposit required to secure the booking.

The price of bookings is fixed in Japanese Yen but you can pay in your home currency.

Searching...