Nagano Snow Shuttle - Terms and Conditions | SamuraiSnow

Nagano Snow Shuttle - Terms and Conditions

  • Bookings can only be accepted more than 72 hours in advance. However, availability is limited so guests are encouraged to book at least 2 weeks in advance.
  • Bookings can only be accepted from Samurai Snow guests.
  • Bookings are not confirmed until you receive confirmation from Samurai Snow via email.
  • Bookings are subject to the Samurai Snow terms and conditions.
  • Requests for changes or cancellations should be sent via email to info [at] samuraisnow.com.
  • Guests arriving on delayed flights will be put on the next available bus where possible or assisted in finding alternate transport. In the case where guests are delayed/miss the bus for reasons other than delayed flights (e.g. missed flight), 100% cancellation fee applies.
  • Where possible, buses will wait for delayed flights. In the event that flight is delayed beyond reasonable limits, the bus wil depart without the passnegers on delayed flights. This is solely at the discretion of Hakubus Operators. Under no circumstances will compensation be offered to passengers who miss the bus due to airline delays.
  • Cancellation between 14 days and 7 days prior to the transfer date will incur a 50% cancellation fee, cancellation betweeen 3 and 6 days prior to the transfer date will incur a 70% cancellation fee, cancellation 2 days or less prior to the transfer date will incur a 100% cancellation fee (Hakubus policy). "Cancellation" includes changes that reduce the overall value of the booking.