Booking Terms
Important: The terms outlined below apply equally to all Rate Plans listed on this page.
Payments
- 25% Non-Refundable Deposit Payment required at the time of booking
- 75% Non-Refundable Balance Payment required no later than 75 days before the check in date
Cancellation
- Cancellation requests must be made via email (info [at] samuraisnow.com) or website contact form and reconfirmed by Samurai Snow before being considered a cancellation
- 76 or more days before check in date - 25% cancellation fee applies (Deposit Payment is non-refundable)
- Within 75 days of check in date - 100% cancellation fee applies (Deposit & Balance Payments are non-refundable)
Transferability
- Bookings at this accommodation are not transferable to another accommodation (even in the same building) or to a future winter season.
- Unless specifically agreed in writing by Samurai Snow, any request to change accommodation or transfer dates to a different season is considered a cancellation of the original booking and standard cancellation terms will apply. A new booking would be required for alternative accommodations or future seasons.
- Requests to adjust stay dates within the same winter season are subject to supplier approval, availability, and potential rate adjustments. Reservation name changes may be permitted (subject to approval).
Gap Management
- Booking requests may not be accepted if the new booking requested leaves a gap of fewer nights than the minimum nights stay required for the gap in question.
- Booking requests that leave a gap are considered on a case-by-case basis.
- The right to decline a booking request is reserved, even if the dates are available.
- Booking requests are not confirmed until a deposit is paid and you receive an email from Samurai Snow confirming the booking.
Check In / Out
- Check in: From 16:00
- Check out: By 10:00
- In accordance with Japanese law, names, ages, and passport copies for every member of the party must be provided prior to arrival. Failure to provide this may result in a delay or denial of check-in.
- Early check in and late check out can be requested and will be accommodated where the accommodation schedule allows
- Early check in cannot be guaranteed in advance & late check out can only be confirmed the night before
All information listed about this accommodation is representative and accurate to the best of our knowledge but may be subject to change.
Please review our Booking Terms and Conditions that apply to all bookings made with Samurai Snow.